N | Ritz Carlton Jakarta
'Vanity of Wishes'
The biggest challenge in the ‘realm’ of the true luxury travelling consumer is how to keep delivering beyond their expectations.
We worked directly with Ritz Carlton, as well as Fairmont Hotels and other boutique hospitality destinations to develop strategies to emotionally and physically improve their experiences. There is a very subtle art of tailoring experiences which feels personalised yet professional, unique even for the well-travelled.
Some of the varied initiatives included service attitude, benefits, strange attractors and ambassadorship.